Refund policy

Returns

To be eligible for a return, your item must be unused, uninstalled, and in the same condition that you received it, with all original tags, accessories, and packaging. A receipt or proof of purchase is required.

To request a return, contact us at admin@vpmotorworks.com with your order number. If your return is approved, we will provide instructions on how and where to send your package, including any applicable return shipping costs.

Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at admin@vpmotorworks.com if an item is defective, damaged, or incorrect. Include your order number and clear photos of the item and packaging. Please retain all packaging while we review the issue and arrange an appropriate resolution.

Non-Returnable Items and Order Cancellations

All carbon fiber products are final sale. Once an order containing a carbon fiber product has been placed, we do not accept cancellations, returns, or exchanges for that product due to a change of mind.

Custom-made, personalized, and special-order products, sale items, and gift cards are also non-returnable. Installed, used, modified, or damaged items are not eligible for standard returns.

These restrictions do not prevent you from reporting a defective, damaged, or incorrect item, and do not limit any rights provided by applicable law. If we cannot ship within the promised timeframe, we will notify you and provide any legally required options to accept a delay or cancel for a refund.

If you have questions about a product’s return eligibility, please contact us before placing your order.

Exhaust Systems

Returns or exchanges will not be accepted due to dissatisfaction with an exhaust system’s sound, including volume, tone, or drone. Sound preferences are subjective, and actual results may vary depending on the vehicle and its modifications. Please review the product specifications and available sound clips before purchasing.

This restriction does not affect claims for defective, damaged, or incorrectly supplied products, or any rights provided by applicable law.

Exchanges

For eligible products, please contact us to request a return. Once your return is approved, you may place a separate order for the replacement item. Carbon fiber products and other final-sale items are not eligible for standard exchanges.

Refunds

We will notify you once we have received and inspected your return and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by applicable law. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at admin@vpmotorworks.com.